Chief Executive Officer (Interim)
For over 25 years, Craig Bass has been developing and leading health plans and related businesses from concept to full implementation and management. Bass is a results-oriented leader bringing his wealth of experience in government-sponsored managed care to ConcertoHealth. Prior to ConcertoHealth, Bass worked for nearly 10 years with Molina Healthcare in various leadership positions. In his most recent role as president of Molina Service Solutions, he designed and developed the group as a nationwide strategic division consisting of business units and services providing innovative cost/quality solutions for Molina members. As vice president of Risk & Quality Solutions, he was accountable for national programs including Risk Adjustment, HEDIS Operations, Quality Programs & Oversight, Dental Services, Telehealth and CareConnections for Molina. He served in this role concurrent to his work as president of Molina Service Solutions, uniting the efforts of both groups. At ConcertoHealth, Bass serves as CEO. In this role, he is leading ConcertoHealth into the future by working closely with the executive team and board of directors. His vision and direction will push ConcertoHealth to continue meeting their goal of providing the right care at the right place at the right time. Craig has both an MBA and MHA from the University of Minnesota.
General Counsel & Compliance Officer
Jennifer Bryant is a proven leader in the healthcare industry. Bryant’s expansive expertise and industry acumen guides ConcertoHealth on healthcare regulations to ensure the delivery of vital patient care. With a leadership approach of collaboration and transparent accountability, she will be tapped to lean on her 20+ years of industry experience to oversee all legal and compliance aspects of the business. Prior to joining ConcertoHealth, Bryant led legal, compliance and government affairs for Pacific Dental Services, LLC in Irvine. At PDS, she was instrumental in building the legal backbone of the company and development of a top performing team to support the billion-dollar fast-paced high growth company. Bryant was also a key player in protecting the industry from harmful legislation and regulatory activity, by creating industry alignment to lead multi-year efforts in several states to stop harmful legislation and pass favorable bills. Her focus at ConcertoHealth will be to navigate the myriad of unique healthcare regulatory and legal concerns and enable quick implementation of business imperatives and delivery of vital patient care. With a leadership approach of collaboration and transparent accountability, she will be tapped to lean on her prior experience as a senior executive to oversee all legal and compliance aspects of the business. Bryant earned her Bachelor’s degree from UCLA and her law degree from UOP, McGeorge School of Law.
Doug Thompson, M.P.P.
President, Geriatric Primary Care
Douglas Thompson is a strategic leader with executive experience in healthcare delivery, managed care, accountable care, and government programs. He has a proven track record delivering impressive strategic, operational and bottom-line results in the public and private sectors through collaborative leadership, policy development, financing, change management, and implementation. Doug is expert at the contractual collaboration between payers and providers to drive success through partnerships in value-based reimbursement relationships. He helped to build five primary care and care management programs for people with complex health and social service needs throughout his career. Doug served as the CFO for the $9 billion Massachusetts State Medicaid program and for three health plans – leading the improvement in risk-adjusted revenue and dramatic medical expense reduction in each position. He also led the development of the successful Cambridge Health Alliance ACO. In each of these roles, Doug helped lead the design and implementation of innovative programs that succeeded at fulfilling the triple aim – always with a focus on patients with serious and complex needs.
Senior Vice President, Practice Operations
Peter Dunphy is an experienced healthcare executive and advisor with a history of bringing new services and technologies to market. He has more than 25 years of experience as an operating executive and strategy advisor in a diverse set of healthcare businesses in the U.S. and internationally including: consumer health services, preventive health and wellness, population health, international medical insurance, clinical decision support systems, data analytics, and clinical diagnostics. Most recently, Peter has been a Partner at Commonwealth Health Advisors where he leads advisory engagements. Recent engagements include: value-based care enablement services for Medicare Advantage populations, risk-adjustment services, and new models for diabetes services in primary care. In operating roles, Peter has led the development and operations of multiple population health services businesses. Notably, as Executive Vice President of Operations and Product Strategy at ActiveHealth Management (acquired by Aetna) and later as General Manager at Best Doctors he oversaw services and products that touched more than 10M lives. He also led the commercialization of Weight Watchers Health Solutions resulting in national coverage by Humana. At Quest Diagnostics he led several internal ventures Including launching a testing benefits management business from start-up to $100M in revenue – Quest’s first international laboratory business.
Alan Abrams, M.D.
Dr. Alan Abrams is a geriatrician with four decades of experience in developing cost-saving health care delivery models for older and frailer adults. He has been Medical Director of the Beth Israel Deaconess Pioneer ACO, founding Medical Director of UnitedHealth's Special Needs Plan for People Living in Nursing Homes and their dual eligible Senior Care Options program. In addition, he was the Cambridge Health Alliance Medical Director of the Center of Excellence for Senior Health which included a start-up PACE program as well as both a national and state award-winning house call medicine program. In these endeavors, where geriatric care, health care systems, and business intersect, Dr. Abrams has been a Physician Executive who has succeeded in improving outcomes and reducing costs. Dr. Abrams has also pioneered the development of an information system to streamline the interaction between skilled nursing facilities and hospitals to ensure patients get the best care possible.
Brian Davis, M.D.
Senior Vice President, Clinical Operations
Dr. Brian Davis brings unique clinical and operational acumen to the ConcertoHealth leadership team, developed over nearly fifteen years in the healthcare and life sciences industries. Dr. Davis has a track record of leading teams through patient care and complex business analyses with clear, purposeful direction. In his current role, Dr. Davis oversees ConcertoHealth’s Clinical Operations. He is responsible for Quality, Coding and Documentation, Implementation, the optimization of the ConcertoHealth care delivery model, and ensuring business leaders have the reporting and tools necessary to drive meaningful change for a complex patient population. During his tenure at ConcertoHealth, Dr. Davis has led multiple strategic implementations and overseen the formalization of key operational teams from quality coding and documentation, to network management and patient engagement. Additionally, Dr. Davis has served as the operational business lead for the proprietary Patient3D platform. His guidance resulted in a successful market launch of the tool, and he continues to focus on developing Patient3D into a best-in-class solution, empowering all providers to improve patient care and reduce healthcare costs. Before joining ConcertoHealth, Dr. Davis was an Engagement Manager at L.E.K. Consulting, where his work included advising healthcare and life sciences leaders on lifecycle management, revenue growth strategy, due diligence, company/product valuations, market opportunity assessments, and revenue forecasting. Dr. Davis earned his Doctor of Medicine from the University of Southern California Keck School of Medicine.
Senior Vice President, Information Services
Bill Hall has over 25 years of experience leading multimillion-dollar solutions for businesses. Having worked in healthcare, tech, research and development, government, media, finance and retail, he comes to ConcertoHealth with a diverse background and tenure of leadership. Prior to coming to ConcertoHealth in 2017, Hall worked as the senior director of infrastructure & enterprise architecture at Northgate Gonzalez. In this position, he worked to automate work streams, increasing cost avoidance/saving opportunities and driving down operational expenses. Since joining ConcertoHealth as the Chief Information Security Officer, he established and executed a turnaround strategy for the core infrastructure and the datacenters while developing a support model that scales with our core business needs. In addition, Hall drove our customer population health platform (Patient3D®) to deliver improved data alignment. As the Chief Information Officer, Hall will lead ConcertoHealth into the future of health technology as we work to best serve our patient populations and lower costs for our health plan partners.
Jeffrey Hunter, M.D.
Senior Vice President, Chief Quality Officer
Dr. Jeffrey Hunter uses his experience and training in corporate and government medical administration, academic medicine, systems improvement and redesign to ensure best-in-class health care at ConcertoHealth. Dr. Hunter is a board-certified family physician with a specialty in hospice and palliative care. He has extensive history serving as a physician executive who leads and trains other clinicians with a focus on patient and provider engagement. With experience in quality improvement, outcomes and engagement, utilization and more, his tenure at ConcertoHealth began in 2018 as Senior Medical Director. Dr. Hunter now oversees quality improvement, clinical oversight, and auditing, and has secured the National Committee on Quality Assurance accreditation status for utilization management. Before ConcertoHealth, Dr. Hunter worked as the Chief Medical Officer at Molina Healthcare of Ohio and a Medical Director at Anthem and Humana. He was also a CORE Assistant Dean at the Ohio University Heritage College of Osteopathic Medicine and the Corporate Medical Director at a large primary care physician group. He also held leadership positions at the VA Medical Center in Chillicothe, Ohio, and The Ohio State University Medical Center. Dr. Hunter continues to invest in the future of medicine as a clinical Professor, Master Faculty at Ohio University Heritage College of Osteopathic Medicine and The Ohio State University. He earned his Doctor of Osteopathic Medicine degree at Ohio University and his Master of Science at The Ohio State University. He has a Black Belt in Lean/Six Sigma Systems Redesign from Purdue University.
Vice President of Customer Care and Clinical Operations
Bart Bracken is a proven healthcare innovator who has led the development and implementation of best-in-class data analytics programs that equip clinicians to deliver high quality evidence-based care to their patients. At both legacy companies and innovative start-ups, in the private and public sector, Bart has driven growth, reduced costs and improved quality of care for large patient groups. At Perfect Health, Bart will oversee the launch of expansion sites, and the development of company-wide infrastructure and systems to support Perfect Health clinical teams. Bart graduated from St. Lawrence University, then went on to earn a Masters from Cornell University and participate in the Health Care Executive program at the Harvard School of Public Health.